We Can Roll the Truck for you!
73rd Solution is a pioneer with ‘feet-on-the-ground’ service in New Jersey, New York, Philadelphia, Connecticut, & Delaware for any field activity or customer site visit. We can easily handle any job related to network management on the ground, like installing new devices, configurations, troubleshooting, cabling, re-cabling network infrastructure, installing access points, and many more network-related services. A small, diversity owned business with skilled and professional labor to service on-ground jobs.
We have trained technicians who can install, activate, provision, and service any voice, video, and data infrastructure of ‘your’ company.
- We can work to activate and troubleshoot services within residential, commercial premises
- Work with your in-house staff from the call center to complete the job activity per directions if required
- Report entire job completion from the ground to the control room.
Scheduler
Our scheduler can dynamically build and optimized route plans and build around any unexpected circumstances. We can also analyze route alternatives and assess the impact of any change to the route plans.
- Create advance route maps and plans to enable faster and efficient delivery
- Will manage assigned jobs based on a priority and reshuffle priorities if needed.
Dispatcher
73rd Solution deploys the most sophisticated ticketing and tracking system for the dispatchers. They can monitor all communications with the drivers assigned to the geographic areas. They can easily monitor the real-time status of the driver’s current ‘location and time’ and re-route any driver to attend to priority calls.
- The dispatcher can adjust the plans and routes accordingly if any customer takes any priority in the middle of the daily dispatcher’s plan.
- Correct any route plan on the fly to maximize the driver’s’ daily schedule
- Re-adjust priorities to ensure customer satisfaction or situational changes to the priorities
Technicians
Our experienced technician, backed with the most cutting edge technology, can take any assignment in any remote location while still being connected to the grid. They are detailed oriented, certified, and trained in-house for better delivery. We can handle work under pressure with strict time deadlines. We can do more than the jobs listed below
- Installation & troubleshooting of any hardware infrastructure at the customer site.
- Following predefined procedures and tasks in everyday activities.
- We can install and test CAT5/6, fiber optic patch cords.
- Perform parts replacement, system upgrades, and new hardware deployments
- Build positive customer relationships with your customer and ensure complete customer satisfaction.
- Adhere to prompt onsite arrival time, expert knowledge of customer environment, professionalism, and follow-up visits if required.
- Ensure service requests are complete and satisfactory to the customers’ needs
